Reference

Terms and Conditions That Govern Your metic88 Account

Every account on metic88 operates under these terms — they set out what you can do, what we expect, and how we handle everything from wallet transactions with DANA, OVO, and GoPay to account access for eligible regions where local law permits.

Account eligibility appliesDANA, OVO, GoPay coveredRegion-dependent accessOne account per personTerms updated with notice
metic88 Terms and Conditions That Govern Your metic88 Account
HOW WE UPHOLD TERMS

How metic88 Handles Your Account Under These Terms

These terms are not a static document — they reflect how we actually operate your account day to day. From the way wallet data is stored to the process for requesting a change to your registered details, every step follows the rules set out here. If something in your account does not match what these terms describe, that is a signal to contact us, not to proceed.

Data Handling

Account and wallet data — including your linked DANA, OVO, or GoPay details — is stored securely and used only for transaction processing and account verification as described in these terms.

Account Security

Your account is protected by login verification. Any suspicious access attempt is flagged and your account is held pending your confirmation — this is a condition of our terms, not optional.

Retention and Updates

We retain account records for the period required under these terms. You may request a summary of what we hold by contacting support through live chat or email with your verified account details.

Requesting Changes

To update registered contact details or linked wallet information — such as switching from OVO to GoPay — submit a verified request through your account settings or via email support.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms raises a question about your account, a pending wallet transaction, or your eligibility status, our support team can clarify. Reach out through the channel that suits you — we handle terms-related queries alongside general account care, so you will not be redirected between departments.

Live Chat Start a live chat session directly from your account page for real-time answers on terms clauses, account rules, and wallet transaction disputes via DANA, OVO, or GoPay.
Email Support Send a detailed message when your query involves account documentation, a formal terms dispute, or a written record of the clarification your account situation requires.
Account Help Centre Access the help centre from your logged-in dashboard to find answers on specific term clauses, withdrawal conditions, and what verification steps apply to your account.

Common Questions About These Terms

These are the questions we hear most often when it comes to understanding how these terms apply to real account situations — from wallet deposits to account access and what happens when terms change.

Yes. Every wallet transaction — whether through DANA, OVO, or GoPay — is governed by these terms. Deposit and withdrawal conditions, dispute processes, and verification requirements all apply regardless of which wallet you use.

Access depends on local law and is available only where eligible under your region's regulations. If you open an account from a restricted area, your access may be limited or suspended in line with these terms.

We send a notification to your registered contact before any change takes effect. Continuing to use your account after the notice period counts as acceptance of the updated terms.

No. These terms allow one account per person. Duplicate accounts may be merged or closed, and any wallet balance associated with a secondary account may be held pending review.

Contact our support team via live chat or email with your verified account credentials. We will confirm your identity and provide a summary of what we hold under our data retention policy.

Raise it with support immediately through live chat or email. The written terms on this page are the authoritative reference. We will review the discrepancy and confirm the correct position for your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.