Reference

Understanding the Terms That Govern Your Account

metic88 operates under a defined legal framework that sets out your rights, account conditions, and how disputes are handled — availability depends on local law and eligible regions.

Account EligibilityJurisdiction-Dependent AccessDANA, OVO, GoPay ConditionsData Handling PolicyAccount Closure Rights
metic88 Understanding the Terms That Govern Your Account
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

Our legal posture is built on four operational commitments: how we store your data, how cookies work on this platform, how account security is maintained, and what you can ask us to do with your information. Each of these has a corresponding process — not just a policy statement — and you can act on any of them through your account or our support channel.

Data Storage and Retention

Account data — including wallet transaction records from DANA, OVO, and GoPay — is retained for compliance purposes. You may request a full copy of your stored data at any time.

Cookie Use on metic88

We use session and analytics cookies to maintain your login state and understand how the platform is used. You can manage cookie preferences through your browser settings at any point.

Account Security Practices

Your account is protected by OTP verification on login and on withdrawal requests. Any unrecognised login attempt triggers an automatic session flag and prompts a re-verification step.

Requesting Changes to Your Data

To correct, update, or request deletion of your account data, contact us via live chat or email. We process these requests in line with our documented retention and deletion policy.

LEGAL CONTACT PATHS

How to Reach Us About Policy Matters

If you have a question about how our terms apply to your account — whether it concerns a DANA deposit condition, an OVO wallet dispute, or a request to access your stored data — our support team handles legal and policy queries as a distinct category. You can expect a structured response that references the relevant clause, not a generic reply.

Team online

Live Chat Support

Start a live chat session directly from your account dashboard. Policy and legal queries are routed to a dedicated handling team for a clause-specific response.

Email for Policy Requests

Send formal data requests, account closure notices, or terms clarification queries by email. We acknowledge submissions and respond with the relevant policy reference.

Account Help Centre

Access structured policy articles from the Help Centre — covering wallet verification rules, account suspension conditions, and your rights under our data retention policy.

Common Legal and Policy Questions

These are the questions we see most often when it comes to account rights, data handling, and how our terms apply to specific situations in Indonesia. If your question is not here, our support team can point you to the exact clause that applies.

These terms apply to anyone who opens an account on metic88. Access and eligibility depend on local law — if your region does not permit access, the terms do not create a right to use the platform.

Yes. Submit a data access request through live chat or our support email. We will provide a structured summary of what we hold, including wallet transaction records tied to your account.

The dispute process is set out in our payment conditions clause. You notify us through support, we review the wallet transfer record, and we respond with a decision referencing the relevant policy section.

We notify active accounts by email before any material change takes effect. Continued use of the platform after the notification date is treated as acceptance of the updated terms.

Yes. Submit a closure request via live chat or email. We verify your identity, process any outstanding wallet balance, and confirm closure in writing once the account is deactivated.

Data is retained for as long as required by our compliance obligations. After the retention period, data is deleted or anonymised. You can ask for specific details through our support channel.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.